Frequently Asked Questions

Absolutely. Black Opal SSDs come with ample storage options to accommodate large game libraries. This means you can download and store numerous large games, giving you the freedom to explore a vast range of gaming titles without space constraints.

The mainstream series is designed to provide quality and reliability at competitive prices. Through efficient manufacturing processes and careful selection of components, we ensure that our products remain cost-effective without compromising on quality.

You can use memory testing tools such as Memtest86 or Windows Memory Diagnostic tool to determine if your RAM is causing any issues. It’s recommended to test your memory independently from the operating system to eliminate the possibility of drivers or other software causing the errors. If the tools show errors, then the memory might have developed a fault, please contact our tech support for further assistance and we will do our best to help you (support@biwintech.com).

CPU-Z reports the operating frequency of the DRAM. Since DDR (DOUBLE Data Rate) memory transfers data on both the rising and falling edges of the clock signal, the actual clock speed is half of the advertised effective speed. CPU-Z shows the actual clock speed.

For example, if your DDR3 memory is rated at 1600 MHz, CPU-Z will show 800 MHz, as the effective rate is 800 MHz × 2 = 1600 MHz.

[DDR3]

• The standard DDR3 memory voltage is 1.50 V.
• Low voltage DDR3 is 1.35 V.
• Ultra Low Voltage DDR3 is at 1.25 V.

DDR3 memory voltage can run at 1.65 V for overclocking.

[DDR4]

The standard DDR4 memory voltage is 1.20 V.

When overclocking, the DDR4 memory voltage may increase; please refer to the memory’s specifications for the recommended values.

In general, voltage above the rated memory specifications can damage the memory modules over time. Please also note that increasing the voltage will result in higher energy consumption and greater heat output and excessive heat will shorten the life of the memory modules.

[DDR5]

The standard DDR5 memory voltage is 1.10 V.

Overclocked DDR5 memory may operate at higher voltages. Please refer to the memory’s specifications for the recommended values.

BIWIN offers a comprehensive range of memory products, including SSDs, DRAM modules, USB flash drives, embedded storage solutions, and more, suitable for personal, business, and industrial use.

Our product pages provide detailed specifications to guide your selection. For further assistance, feel free to contact our support team at Support@biwintech.com

Yes, BIWIN provides bulk and wholesale options for businesses. Please contact our sales team via our contact page for more information.

Yes, we sure do. Shipping costs and delivery times depend on your location.

Our R&D system encompasses a complete project management loop from demand to delivery, boosting our competitiveness. We emphasize collaborative cooperation and technology sharing, ensuring our designs are experience-driven and innovative.

We employ a vertically integrated operational model, leverage MES 4.0 for product lifecycle management, and utilize controlled BOM processes to ensure the highest standards of quality.

For return eligibility and instructions, please contact us at Support@biwintech.com.

To file a warranty claim, email Support@biwintech.com with your purchase details, or submit a request through our Customer Support Center. Our team will assist you throughout the process

No, removing the heatsink or heatspreader will void the warranty.

For exchange inquiries, please contact us at Support@biwintech.com.

If your order is delayed or lost during transit, please contact Support@biwintech.com for further assistance.

Absolutely. With the BIWIN Huizhou facility expected to pack 120,000 pcs of 12-inch wafers monthly and strategic investments in cooperation, we assure on-time delivery and reliable productivity.

BIWIN boasts over 17 service centers worldwide, covering 39 countries and regions. This extensive network allows us to respond to local customer needs promptly and efficiently.

If you believe that your intellectual property rights have been infringed, please contact Support@biwintech.com.

Installation guides for all products are available on our support page. Please visit our support page for step-by-step instructions or contact Support@biwintech.com for personalized assistance.

Please first ensure that the product has been installed correctly. If the issue persists, please contact us at Support@biwintech.com for further assistance.