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BIWINTECH Warranty Policy

I. Warranty Agreement

BIWINTECH guarantees that all products undergo strenuous quality control testing before delivery. In the event that any product defect (nonconformity) occurred with respect to the product, BIWINTECH will provide product repair and replacement service within the warranty period according to this agreement.

II. Warranty Period

Examination, repair, and replacement parts are provided free of charge for the following:


Product categories


Five-Year (5-yr) Warranty                  

All SLC Products                                                                        


Three-Year (3-yr) Warranty

All Industrial Peripheral Products

III. Warranty Terms

IV. Definition of Warranty Period

BIWINTECH-manufactured products are guaranteed to be free from defects under the conditions and for the periods stipulated in this document. The Warranty Period is counted from the date of purchase. Invoices or shipping documents must be presented when claiming warranty. If such document(s) cannot be presented, the product’s manufacturing date will be considered the start of the Warranty Period.

V. Repair and Replacement Guidelines

Customers with BIWINTECH manufactured products are entitled to repairs or replacement of their products within the Warranty Period. In the event of a warranty request for a product that has been discontinued or is no longer serviced, BIWINTECH will offer a comparable substitute product or a refund based on the current price.

VI. The Warranty is NOT subject to the following conditions:

  1. Manufactured products misused or abused due to non-compliance with BIWINTECH’s product manual.

  2. Any damage caused by natural disasters, such as floods, conflagrations, earthquakes, lightning strikes, typhoons, etc.; actions of intent, such as bumping, hammering, etc.; computer malfunction or other abnormal uses.

  3. Any damage caused by modification (installation, attachment, application of coating(s), extension, modification, reparation, and disassembly) by anyone other than an BIWINTECH-authorized employee with an BIWINTECH-approved firmware/SPD Code, or component.

  4. Any damage caused by a computer virus.

  5. Any damage resulting from physical/electronic/electromagnetic pressure and interference, unstable or misused power supply, lightning and static electricity, flame or other acts of God, etc.

  6. Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc.

  7. Any damage caused by mishandling during the transportation to BIWINTECH for repair.

  8. Any damage caused by any research or development usage or professional testing/examination.

  9. BIWINTECH does not warrant, and shall not be responsible for any loss of data/software stored or installed in any manufactured products, including returned units.

  10. Any improper action that causes the flash to exceed the lifespan limitation.


  1. This warranty is complete and supersedes all other warranties and representations, whether oral or written, between you and BIWINTECH.

  2. BIWINTECH is obligated to provide warranty service, but the costs related to of replacing materials and components will be charged if the Warranty Period and Warranty Terms do not Please contact BIWINTECH for further details regarding these charges.

  3. BIWINTECH’s RMA department will make the final decision on whether to repair the RMA product or substitute it with an equal or better replacement.

  4. Please contact BIWINTECH for further details if the defective product has been phased out or if the replacement materials are out of stock.

  5. The warranty is invalid if the Innodisk sticker or logo is removed or damaged in any way beyond identification.

  6. This warranty policy only covers BIWINTECH-manufactured products with a defect or components that need to be replaced.

  7. This warranty policy is effective for all BIWINTECH manufactured products shipped out after 1 May 2005.


BIWINTECH does not provide service under any circumstances other than those previously mentioned in the warranty policy, nor carry any other implicit, explicit, or subsidiary obligation in the warranty policy. Please refer to, and only to, the warranty policy for BIWINTECH’s service obligations. The warranty policy supersedes any other promise in oral or written form. The warranty policy does not cover any random, extraordinary, direct, or indirect damage that comes with the manufactured product, even when BIWINTECH has been notified of the possibility of such damages. All actions of reparation, replacement, or refund by BIWINTECH are in fulfillment of the promises indicated under the warranty policy.


January, 2020